Cinter Technology Services

IT Help Desk Support /End User Support

New York, NY
Full Time
Experienced
▶︎ Job Details
・Job Title: IT Help Desk Support Specialist
・Client: Japanese Corporate thorugh Cinter Technology 
・Working Location: New York NY, 10016
・Employment Type: Non-Exempt 
・Salary: $29-32 / Per Hour 
・Benefit: 401K match, No insurance
・Working Hours : 40 hours / per week 


▶︎Primary Responsibilities 
  • Provide technical support to end-users through phone, email, or in-person, troubleshooting problems and handling hardware/software installations.
  • Provide and manage client IT support operation related document 
  • Understand and follow clinet’s request and instruction  
  • Expand the business with existing and new client  
▶ESSENTIAL FUNCTIONS: 
  • Provide the support service at the service operation time, which is instructed by 
  • the client and/or company management. 
  • Prioritize and escalate issues to the appropriate support teams when needed.
  • Provide IT training to users and participate in IT projects.
  • Have a proactive communication with client and company management 
  • Understand requirements and instruction/company management and provide the 
  • service based on the requirements and instructions, including BYOD. 
  • Read and understand any company provided documents and training 
  • Submit company requited report, attendance for requested meeting, training 
  • course 
  • Mentor and train new team members if necessary 
  • Follow team manager’s request/instruction to operate IT operation support 
  • team 

 
▶QUALIFICATIONS AND REQUIREMENTS:     
  • At least 4 years of experience in end-user support, including Windows-based LAN/WAN/Remote Access.
  • Strong knowledge of business software: Windows OS, Office365
  • Very flexible mindset & challenging personality against sudden big change of 
  • request/work-flow/rules/responsibility range/environment 
  • Toughness & strong motivation to complete heavy workload 
  • Strong motivation to reach out goals 
  • Strong attention to details with the ability to troubleshoot issues and provide 
  • resolution  
 
▶SKILLS:    
  • Team-oriented personality 
  • Excellent communication skills 
  • Microsoft Office (Outlook/Word/Excel/PowerPoint)
  • Japanese skill is not required but welcome
  • Spanish skill is not required but welcome

 
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*