IT Support Technician/Help Desk

New York, NY

Full Time

Mid Level

Job Details

Key Responsibilities:

Provide technical support to end-users through phone, email, or in-person, troubleshooting problems and handling hardware/software installations.
Maintain user manuals and documents to improve processes and solutions.
Monitor and support server administration.
Oversee network maintenance, including desktop support, software installation, and troubleshooting.
Manage server administration, user accounts, and basic troubleshooting.
Prioritize and escalate issues to the appropriate support teams when needed.
Provide IT training to users and participate in IT projects.

Required Qualifications & Skills:

At least 2 years of experience in end-user support, including Windows-based LAN/WAN/Remote Access.
Experience managing and troubleshooting iOS devices, Conference Systems, MS Surface, and HP laptops.
Strong knowledge of business software: Windows OS, Office365, Adobe Acrobat, WebEx.
ITFL Foundation, A+, Network+, Microsoft certifications, or other IT vendor certifications are a plus but not required.

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

LinkedIn Profile URL:

Desired salary*

Earliest start date?*

How many years of experience do you have as Help Desk Support?*

If you are hired, can you verify eligibility to work in the United States?*

How did you heard about us?*

Human Check*

Submit Application

Cinter Technology Services