[CONTRACT] Help Desk IT Support Technician
Houston, TX
Contracted
Experienced
▶︎ Job Details
・Job Title: Help Desk IT Support Technician (Tier 1)
・Client: Japanese Corporate
・Working Location: Downtown Houston, TX
・Working Style: Hybrid (Min 4 days in Office)
・Employment Type: Contract (6–12 months)
・Salary: $35–$40/hour
・Benefit: 401K Match
・Visa Support: No
・Working Hours: Monday–Friday (Business Hours)
・Language: English required; Japanese is a plus
▶︎ Key Responsibilities
・Job Title: Help Desk IT Support Technician (Tier 1)
・Client: Japanese Corporate
・Working Location: Downtown Houston, TX
・Working Style: Hybrid (Min 4 days in Office)
・Employment Type: Contract (6–12 months)
・Salary: $35–$40/hour
・Benefit: 401K Match
・Visa Support: No
・Working Hours: Monday–Friday (Business Hours)
・Language: English required; Japanese is a plus
▶︎ Key Responsibilities
- Provide Tier 1 technical support for PCs, laptops, mobile devices, and standard business applications.
- Respond to IT support requests via phone, email, remote support, and in person.
- Troubleshoot hardware, software, printer, and basic network connectivity issues.
- Install, configure, and maintain desktop/laptop computers and peripheral devices.
- Perform user account administration, password resets, and basic access management.
- Escalate complex technical issues to higher-level IT teams when necessary.
- Maintain IT support documentation and knowledge base articles.
- Assist with hardware deployment, replacement, and asset inventory management.
- Deliver excellent customer service while following company IT policies and procedures.
- Collaborate with internal IT teams to ensure timely issue resolution.
- Strong customer service and communication skills.
- Excellent troubleshooting and analytical abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently while contributing effectively within a team.
- A proactive attitude and willingness to learn.
- Understanding of Japanese corporate culture and business etiquette.
- Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
- 1–2 years of Help Desk, Desktop Support, or IT Support experience.
- Experience supporting Windows PCs, Microsoft 365 applications, and mobile devices.
- Knowledge of Active Directory, VPN, remote support tools, and basic networking concepts.
- Excellent English communication skills.
- Minimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred.
- Japanese language ability is preferred but not required.
- IT certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus.
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